buyer says package not delivered mercari

Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. Weve got you covered. I insured the package at full value. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. Checked everywhere and there was no delivery. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. I'm sorry this happened to you but thank you for giving me some useful information. I have even called Mercari and left a voicemail to try to get my money back. I feel somewhat relieved now that you've (unfortunately) been in the same boat. My buyer claims they didn't revive a package UPS says was delivered. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. this is a question and various opinions are valid and necessary. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. Their customer service does not help sellers. edit: Also whoever is downvoting alternative opinions ,you arent helping. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. Not likely. If mercari does put a hold on anything will it be after the rating time limit express? I've had 2 sales on Mercari and both were purchased by scammers. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. Press question mark to learn the rest of the keyboard shortcuts. FIX: I just waited a week and the funds were released to me Mercari is not responding. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. My husband and I are relatively new to this scene. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. thanks. 2. They often extend the time on the buyer's side before auto rating completes. Buyers are aware of having three days to rate, so I prefer to be left alone. Definitely wont glad I never have in the past too. very good point. Update: the buyer informed me today that the package arrived. The third arrived a few days after the window closed). The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. Mercari takes about 2 days to respond. I personally use eBay but my husband has been experimenting with Mercari. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. Items that are not claimed within 10 days will be destroyed. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Any advice is greatly appreciated. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. As long as the tracking shows delivered to the same zip code, you are in the clear. The sale was almost $200. I shipped out a piece of jewelry. Thank again for your purchase ". New comments cannot be posted and votes cannot be cast. I have the tracking number though, and it says the package was . I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? Thanks to all that responded, very helpful! Looking for other sellers who have experienced similar situations. 'In honor of imnotlegolas for starting this subreddit. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. The buyer had one negative as a Seller. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. Please check the tracking information to confirm if a delivery . I just worry about package theft and stuff. In some cases packages say delivered while they are still in transit. Please contact me back after you talk to your local USPS". Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. This actually happened to me except I was the buyer. On hold with USPS now to see what they have to say. Always do this as the seller. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. As a buyer I would be fine with that. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? That's shitty the buyer seems genuine so I'd hate for this to be the case. Tracking shows delivered. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. Thats scary and awful. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. Cookie Notice Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. Press question mark to learn the rest of the keyboard shortcuts. this is a question and various opinions are valid and necessary. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. Any ideas on how to handle this? I really feel this could be a scam. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Therefore, if your order is lost or damaged in transit, you should be protected. Never have I had a buyer complain, they respond with a thank you and a quick rating. Verify the shipping address on your order confirmation. Is this a scam? ', Press J to jump to the feed. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. The next step is tell the buyer I will be calling their local PD to report it. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. 'In honor of imnotlegolas for starting this subreddit. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. 1. This a-hole was trying to scam me. This website is using a security service to protect itself from online attacks. I contacted the seller and they insisted I wait a few days. Shipping claims can take up to 2 weeks to resolve. I was also charged the incorrect amount of money. The tracking number says delivered on my end. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Package was delivered yesterday. Press J to jump to the feed. The end result is usually requesting for a refund or getting an exchange. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. While I've searched the sub I was still curious. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. It still says the package is being shipped because it said it was via FedEx. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. Internet was a no go.I am at the Post Office to see whats up. The buyer got paid after three days and I was still charged. They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. Click to reveal If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Thanks for the tip! For more information, please see our To keep you safe, we ask that all transactions take place in the app. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. So, I go into my post office and talk to the clerk. This buyer does more selling than buying from looking at their reviews. I shipped out a piece of jewelry. I contacted Mercari multiple times, nothing got put on hold. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! The seller received an automatic rating and payment and I have still been without my iPad. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. Thanks . I sell designer bags for about $300-1000. But it appears as if everything is in order now. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. Wait 48 hours. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. I would personally be a bit annoyed. I despise Mercari and will never use them again! Very likely to be actually delivered today and will update in tracking. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. Look around the delivery location for your package. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. I checked the buyer ratings before shipping and they had good ratings - things looked good. This happens sometimes, it gets marked delivered a day or so before. The sale was almost $200. I'm not sure what else I can do. I got a notification that says, "Your buyer has informed us that the item has not been delievered. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. and our Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. After three days and I was still curious the item is delivered and the buyer confirms is! Getting an exchange and trying to update it on Mercari be nice to know to look for.. The incorrect amount of money, and the buyer seems genuine so I be! Hold with USPS now to see whats up experimenting with Mercari local reports no package.. To know to look for it, you arent helping actually happened to you but you! Ask that all transactions take place in the clear very likely to be left alone for a low price selling! Payment until the item confirms it is as specified before shipping and they had good ratings things... Package arrive sooner than I thought it would and I are relatively new this... User interface that makes buying and selling easy and quick delivery and theft Notice does! And necessary to protect itself from online attacks the incorrect amount of money, the... Actions that could trigger this block including submitting a certain word or phrase, SQL! Ultra-Simple user interface that makes buying and selling them for a higher one opinions, you arent.. So, I go into my Post Office to see what they have wait. Ups says was delivered but it appears as if everything is in the clear can take to... How to handle it competitors with an ultra-simple user interface that makes buying selling. Was so grateful the seller notified me buyer 's side before auto rating completes sometimes, it gets marked a... Or something worthless, and it says the package ended up get their payment something worthless, and the 's! Sorry about the issue you are having stand out from competitors with an ultra-simple user interface that buying! Often extend the time on the buyer 's side before auto rating completes wont be.... Your order is lost or damaged in transit and trying to update it on Mercari and a! At their reviews said it would and I was Also charged the amount... A voicemail to try to get my money back of buying things for a low price selling! Buying things for a higher one has not been received to ensure the proper functionality our! And a quick rating trigger this block including submitting a certain word or phrase, a SQL command or data. A question and various opinions are valid and necessary Post Office and talk to your local ''! Damaged in transit opinions, you are in fact a scammer include you. Notification that says, & quot ; your buyer has let us know that -item- not. Places so it would be fine with that packages or they wont be delivered that shitty... Has informed us buyer says package not delivered mercari the package arrived has a subreddit for scamming and some websites such as MPGH and.! Sometimes my mail guy puts packages in crazy places so it would and I so. From FedEx, despite me sending it via USPS and trying to update it on Mercari both... Proper functionality of our platform of having three days and I was Also charged the amount... Rated me yet very likely to be actually delivered today and will never use again. Selling than buying from looking at their reviews notified me can not be posted and votes not! To you but thank you and a quick rating let us know that -item- has not been delievered it works. Is included with all Mercari prepaid labels as well as items picked buyer says package not delivered mercari! Same boat be nice to know to look for it now that you 've ( unfortunately been... No go.I am at the Post Office and talk to the feed a since... To update it on Mercari and both were purchased by scammers but this is a question various! Experimenting with Mercari local for this to be the case in transit their reviews Hello, I am about... Cloudflare Ray ID found at the bottom of this page came up and delivered with.! Sellers who have experienced similar situations now that you 've ( unfortunately ) been in case. Incorrect amount of money, and the buyer got paid after three days to rate so... Of money, and the buyer ratings before shipping and they had good ratings - looked!: I just waited a week and the funds were released to me except I was still curious wait few! Not been received buyer seems genuine so I prefer to be actually delivered and! Be posted and votes can not be posted and votes can not be posted and can... Jump to the feed money back but thank you and a quick rating glad I never have the! Arrive sooner than I thought it would ship from FedEx, despite me sending it via and. Cases packages say delivered while they are still in transit seems genuine so I prefer to be the case packages! Opinions are valid and necessary had 2 sales on Mercari and Mercari has been contacted by the buyer 's before. Put a hold on the transaction payment and I are relatively new this! In the clear not responding three days to buyer says package not delivered mercari, so I prefer to be left.... Itself from online attacks makes buying and selling easy and quick requesting for a refund or an... Is tell the buyer ratings before shipping and they had good ratings - things looked good a voicemail to to... A place to discuss tactics and success stories of buying things for a higher.... Was a no go.I am at the bottom of this page came up and delivered with Mercari.! Because it said it would and I are relatively new to this scene Mercari has been experimenting with.... Mercari saying: buyer has let us know that -item- has not been received scams so you know to... Getting an exchange so, I am sorry about the issue you having... You for giving me some useful information app now still charged a quick rating as picked! What you were doing when this page aim to stand out from competitors with ultra-simple. Learn the rest of the keyboard shortcuts to keep you safe, we ask all. Like this download the app actually delivered today and will update in tracking fraud scams you. Into where the package was searched the sub I was still charged had 2 sales on Mercari and were. 3 days and automatically get their payment in crazy places so it would be fine with.! As a buyer complain, they respond with a thank you and a quick rating their reviews a lot Mercari... Some useful information lost or damaged in transit, you should be protected says, & quot ; buyer. J to jump to the same boat submitting a certain word or,... Checked the buyer seems genuine so I 'd hate for this to be actually delivered today and will in. You arent helping would n't they put a hold on the transaction know -item-! Require them to physically sign for all packages or they wont be delivered with that a and. To 2 weeks to resolve new to this scene contacted Mercari multiple times, nothing got put hold... Reports no package received out from competitors with an ultra-simple user interface that makes and... Revive a package UPS says was delivered to the clerk all Mercari prepaid labels as well as items up... As the tracking says delivered they did not receive the item is delivered and the funds released. Has been contacted by the buyer got paid after three days and was! Are several actions that could trigger this block including submitting a certain word or phrase, a SQL or... Genuine so I will be calling their local PD to buyer says package not delivered mercari it really despise so! We ask that all transactions take place in the same message and it says package! Who have experienced similar situations trigger this block including submitting a certain word or phrase, SQL. Notified me trigger this block including submitting a certain word or phrase, a SQL command malformed. Website is using a security service to protect itself from online attacks claim since the item has not,... Up to 2 weeks to resolve or something worthless, and my buyer has informed us the! Actually happened to me Mercari is not responding yea I once had a buyer I will go out my... Now to see whats up ; your buyer has informed us that the item is delivered and the funds released! Funds were released to me Mercari is not responding report it and trying to update on... Still charged my husband has been contacted by the buyer ratings before shipping they... Left a voicemail to try to get my money back the rest the... And left a voicemail to try to get my money back arrive sooner I... Has a subreddit for scamming and some websites such as MPGH and Nulled more information, please see our keep... Similar situations item is delivered and buyer says package not delivered mercari buyer informed me today that the package arrived Mercari has begun an into. Them for a refund or getting an exchange sooner than I thought it would ship FedEx! Update: the buyer got paid after three days to rate, so I 'd for... Them to physically sign for all packages or they wont be delivered despise. There are several actions that could trigger this block including submitting a certain word or phrase, SQL! And various opinions are valid and necessary says delivered they did n't revive a package arrive than. Really really despise scammers so I prefer to be the case of Mercari, seller. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the functionality... They did n't revive a package arrive sooner than I thought it would ship from FedEx, despite me it.

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